Frequently Asked Questions
« BackIf you have a question to ask us before placing an order, please feel free to contact us using the form on our contact page. However, before doing so, you may want to check our frequently asked questions below to see if your question has already been answered. You can also use the live chat facility in the bottom right hand corner of this screen.
Payments Accepted
We accept credit and debit cards and all payments are processed through our award winning SLL security provided by Card save. We accept the following payment methods:
- Credit & Debit Cards
- PayPal
- Google Payments
- Amazon Payments
- Cheques
- Postal Orders
Paying via PayPal, Google Checkout and/or Amazon Payments
If you have an online account (Paypal or Google Payments) then you can simply pay for your item straight away. All links will be available on our checkout.
Paying via Credit or Debit cards
From the payment's list, choose "pay via credit or debit card online". You then simply enter your card details to complete the transaction and for your order to be placed. The checkout will be secure while making any payments to us via your credit card and we never store your credit card details.
Paying via Cheque or Postal Order
If you would like to pay by cheque or postal order then simply checkout as usual and select the option to pay via cheque or postal order to complete your order, at which point all details will be provided. Please note: Orders will not be dispatched until your payment has been received and cleared.
Is shopping with Storm Trading secure?
Absolutely. When you fill in your payment details at our checkout, the information is encrypted and sent to our secure servers. This encrypted code is then deciphered by our electronic key and your order is then processed. We do not store any card information and we will never share your details with any third parties.
What about my privacy when shopping with you?
Any information you provide will be held securely and in accordance with the Data Protection Act of 1998. Your personal details will not normally be disclosed to third parties. In some circumstances, however, we may need to disclose your personal details to a third party so that they can provide a service you have requested, or fulfill a request for information. Any information about you that we pass to a third party will be held securely by that party, in accordance with the Data Protection Act of 1998, and used only to provide the service or information which you have requested.
Delivery Information
Storm Trading offer fast free delivery on all products on our website. Any orders over £12.99 are sent via 24 hour courier usually shipped the same working day by 2pm. You will receive SMS/e-mail notifications with regards to the journey of your order. Any orders below £12.99 are sent by standard post (2-3 days delivery).
We know that you expect prompt delivery so we've made that a priority at Storm Trading. Our fast, efficient delivery service comes direct to your home or business, which means that most orders are processed and normally delivered within 1 working day anywhere within the UK mainland and upon receipt of cleared payment. Please note: surcharges apply to any items sent via Yodel to the Scottish Highlands and Northern Ireland and any offshore islands, so please contact us before placing your order.
Do you take international orders?
Yes, we do. If you are an international customer, please email us for a delivery quote before placing an order.
Do you offer wholesale prices?
Yes, on select items. You can find out what we have to offer at wholesale prices here. We can offer further discounts and better prices for full articulated trailers. Please contact our sales office if you require 20 or more pallets.
